Quality POlicy Fundamentals
Focus on client
We achieved HIGH QUALITY through a wide understanding of our customer requirements, combined with the best expertise, high motivation and dedication; only we make commitments we understand well, and we believe we can deliver.
Performance driving
Because we verify that our products and services meet customer requirements within the agreed time. This is done through monitoring, measuring and continuously improving our business, our products and services, the performance of our organization and our employees, and promote personal and professional development of our team.
Based on continuous improvement
Because through ongoing training, efficient use of time, using of best practices in business areas we manage, documentation and promotion of lessons learned, and use of practical and scientific approach in solving problems, we can integrate the principles of continuous improvement as a way of life.
Quality Policies
Management Responsibilities
We demonstrate our commitment to quality with the implementation of a Global Quality Policy that guides how we do business. This Quality Policy is reviewed periodically to ensure that is aligned with the objectives and strategic priorities of our business.
This policy is flexible enough, so that can reach both our customers and our employees, and is designed to serve our core values.
The ERMES management team is committed to providing support and resources to help employees in their pursuit of quality.
The main function of ERMES management, related to Quality Management, refers to the generation, improvement and updating of company quality policies. The assessment of general quality parameters, generated from policies and their enforcement.
Our General Quality Policy help us to:
- Deliver Quality, innovative software solutions and provide professional services to meet the needs of our customers.
- Continuously optimize processes to increase efficiency and improve customer experience.
- Having well-trained and highly qualified teams of professionals to meet the expectations of our customers.
- The main responsibility of management in 2010, related to Quality, is to prepare the company to gain the CMMI apraissal.
Consultancy Area
Continuous Improvement
Since our inception we have a program of continuous quality improvement (Continuous Quality Improvement or CQI). This includes training staff on the concept and tools of CQI, including:
- Effective meetings.
- Scientific approach to solving problems.
- Using cross-functional teams to solve problems or meet challenges.
The most important responsibility in the Quality Consulting area, lies in generating, maintaining and updating mechanisms for quality planning, control and assurance in every operation of Consultancy area. These mechanisms should enable the estimation and measurement of results, generated by actions of our consultants, related to our customers needs.
The result of these measurements not only allows informed decision making, also contributes to estimate the ROI of the customer and thus contribute to achieving the desired objectives.
Training Area
The educational area is the responsibility of conducting effective training programs and, where possible, based on international recognition programs, courses taught by certified professionals or a good recognition within their professional field.
In turn, provides mechanisms for measuring performance and level of satisfaction of students (after and before courses).
R+D Area
The Research and Development area, has the responsibility of conduct an ongoing quality program, which ensures that every research project and each new technology development, is inserted into a framework with a minimum of uncertainty, removing from planning, the errors at each stage, and ensuring compliance with customer expectations. This process must have procedures to ensure the continuous improvement and generation of products that efficiently exploit available technologies, resulting from thorough knowledge of them, new technologies work together to better meet business objectives of clients.
Contracts Management.
All appointments are made pursuant to a contract management plan. This plan is structured contemplating a comprehensive analysis of domestic requirements concerning procurement, and using a selection mechanism driven by weights, by which the awarded provider has best balanced attributes of trust, quality, price and service.
Should be perform "Make or buy" analysis, according to customer needs, the support of our existing infraestructure, and our mission.
Actions on Customer Satisfaction.
Our company is looking to implement policies to achieve and exceed our customer's satisfaction. Soon we will publish our revised policies.
Actions on Continuous Improvement.
Our company is considering policies to implement the continuous improvement in all corporate processes. Soon we will publish our revised policies.